This accessibility statement applies to www.pycportsmouth.co.uk

This website has been developed to comply with the WCAG 2.1 AA standard for accessibility as a minimum.

This website is run by Portsmouth City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have made the website text as simple as possible to understand and aim to adhere to the national average reading age of 9.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

• There are some images and links that are missing alt text
• There are some missing form labels
• There are some skipped heading levels
• Some links don’t have descriptive text

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email DCE@portsmouthcc.gov.uk

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements:

• email: DCE@portsmouthcc.gov.uk

If you’re not satisfied with how we’ve dealt with your problem, you can find information on a making a complaint here.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Digital Customer Experience is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-compliance with the accessibility regulations

Missing alt text

Some images, including images that are links, don’t have alt text. This means that users accessing the website on assistive technology may not know what these images/links are supposed to be.

Our development team are working on fixing these, and will advise content editors to ensure all images have alt text.

Missing form labels

Some form fields don’t have labels, meaning users accessing the website on assistive technology may not be informed as to what information to add to each field.

Our development team are investigating adding labels to all form fields.

Skipped headings

There are some instances on the website where a heading level is skipped. For instance, an ‘H3’ has been used without an ‘H2’ preceding it.

We are advising content editors on ensuring heading levels are used hierarchically.

Links with descriptive link text

Some links on the website don’t have fully descriptive link text to ensure they make sense out of context. For instance, the link may just be the word ‘here’. This means that some users may find it difficult to understand where a link will direct them.

We are advising content editors on ensuring all links are descriptive.

Preparation of this accessibility statement

This statement was prepared on 12 June 2023. It will be reviewed every 6 months to ensure continual compliance with the WCAG 2.1 AA standard for accessibility.

This website was last tested on 12 June 2023. The test was carried out by Portsmouth City Council’s in-house development team with in-depth knowledge of the WCAG 2.1 AA standard and completed using assistive tools such as the Chrome extension – WAVE Evaluation Tool.

We tested a sample of pages, including the website’s most popular pages (informed by Google Analytics).